An accomplished IT Programme/Project Manager and Account Manager with proven ability to manage complex IT system implementations. Strengths are in directing business improvement initiatives, aligning technology with business goals & requirements, as well as managing and implementing CRM and ERP implementations and software development life cycle projects.
My background is in IT Consulting, Project Management, Team Management and Account Management.
Specialties: Salesforce.com CRM, Sales Cloud, Service Cloud, FORCE.COM, ERP implementation
Professional qualifications are in IT and Technology Management.
Independent IT Project Manager / Implementation Consultant May 2013 — Present
Salesforce.com Implementation services - Business Analysis & Solution Design - facilitate business process mapping workshops to ensure business value and initial vision is achieved. - Salesforce configuration - customisation, integration, data import, user training - Project Management - setup, plan and monitor Salesforce projects, manage risk to ensure delivery on time and to budget. - Certified Salesforce Consultant
Project Management - Enterprise Applications (PRINCE2) - Managed ERP project to transition an acquired organisation onto my Food Industry client's IT platform. - Project Managier for an ERP migration to PeopleSoft ERP for the Irish arm of a large Pharma organisation - 25+ years experience implementing ERP applications with clients in Ireland, UK, Europe
Senior Account Manager at Salesforce.com July 2010 — April 2013
Salesforce.com, The Customer Company, is the enterprise cloud computing company that is leading the shift to the Social CRM applications, helping our clients connect to their customers to deliver an amazing customer experience like never before.
Based in Ireland at our EMEA HQ, I help our UK based strategic accounts build their IT roadmaps for their front-office systems, integrating Social Media with our CRM platform to provide best-in-class multi-channel customer experiences for their clients, and deliver significant business benefit and return on investment for themselves.
Account Director at Infor March 2006 — July 2010
Business Development role, marketing and selling Infor's products and services to prospective new clients
Account Management role, extending Infor’s product reach into our existing client basein my assigned territory.
Managing sales campaigns, bringing together campaign teams from all parts of Inforto help win the business (Specialist sales associates, Pre-sales consultants, Professional Services Managers, Maintenance and Support team, Product Management experts and Marketing).
Design marketing campaigns with our marketing team to drive sales lead generation in support of our sales objectives.
Work with Inside Sales team to build sales pipeline and maximise the opportunities within our client base..
Business Manager / Programme ManageratGeacOctober 2001 – February 2006
Management of Geac's Irish customer base of ERP clients. Advise and guide clients on their IT strategy in relation to their core ERP systems and how best to implement Geac's solutions to gain competitive advantage. Identify the best Geac solutions to satisfy client's business requirements, manage the scoping and selling of the solution through to client agreement using consultative selling approach.
Responsibility for successful delivery of projects to our client base to ensure that original vision is delivered and benefits are achieved.
